Other Policies

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.jumaanji.com, the website.

Trademark, Copyright and Restriction

This site is controlled and operated by Us and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so.

Without the prior written consent of the owner, modification of the materials, use of the materials on any other we or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark Complaint / Intellectual Property


We respects the intellectual property of others. In case You feel that Your Trademark has been infringed, you can Email To:  Infringement Reporting Desk

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Product Description


We does not warrant that Product description or other content of this we is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

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Limitation of Liability



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Profanity Policy

We prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

Report offensive Display Names

Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

We will consider the circumstances of an alleged policy violation and the user's trading records before taking action. Violations of this policy may result in a range of actions, including (but not limited to):


1. Limits placed on account privileges;

2. Loss of special status;

3. Account suspension.

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Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by “we”. “we” encourages its Users to be professional, courteous and respectful when communicating by email. However, “we” will investigate and can take action on certain types of unwanted emails that violate “we” policies.

Such instances:

Threats of Bodily Harm - we do not permit Users to send explicit threats of bodily harm.

Misuse of website System - we do allows Users to facilitate transactions through the website system, but will investigate any misuse of this service.

Spoof (Fake) email - We will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' or “Helpdesk” page or contacting our customer support.

Spam (Unsolicited Commercial email) – Our spam policy applies only to unsolicited commercial messages sent by “website” Users. Website Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of Website - We prohibits email offers to buy or sell listed products outside of the website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.

Our policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including (But not limited to):

1. Limits on account privileges


2. Account suspension

3. Cancellation of listings

4. Loss of special status

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Disputes Resolution Policy

It is the endeavor of Us to ensure a hazzle free experience for the Buyer and Seller. However, there may be some cases where either the Buyers and Sellers may face issues. At Jumaanji we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer/Seller can write to helpdesk@jumaanji.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

3. Damaged or Seal broken on Product

4. Part/Accessory missing

5. Seller Description/Specification Wrong

6. Defective (Functional issues)

7. Product not working and Manufacturer claims invalid Invoice


In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then we will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favor of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favor of the Seller, Buyer is NOT entitled to any refund.

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Other Businesses / Affiliates Policy

We does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party using Website APIs or otherwise. In addition, the We may provide links to the third party of Our affiliated companies and certain other businesses for which, we assumes no responsibility for examining or evaluating the products and services offered by them.


We do not warrant the offerings of, any of these businesses or individuals or the content of such third party we(s). We does not endorse, in any way, any third party we(s) or content thereof.

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You shall indemnify and hold harmless “Jumaanji”, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions


including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

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Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Desk are provided below:

Grievance Desk
Noida – 201301, UP, INDIA
Email To: Grievance Desk

You may also Contact us at Our Helpdesk for any questions or comments regarding this Website or services.

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